Become a data-driven Housing Association with Salesforce and gain complete transparency across your organisation, with the ability to report on and measure your impact, while leveraging insights to predict future trends and adapt accordingly.
Salesforce offers Housing Associations a scalable platform that includes a robust set of technologies to support and connect your client services, repairs and maintenance teams, suppliers and key stakeholders while enabling you to manage communications and outreach in a personal way and drive efficiencies across your entire organisation. Engage customers and empower employees anywhere with real-time, visual support. Connected conversations, personalisation, fast response, and a deeper understanding of each client are core to ensure you’re meeting the needs of those you serve today. Salesforce Field Service & Visual Remote Assistant. Get the best of Field Technologies Online delivered straight to your Inbox sign me up. Salesforce, the worlds #1 CRM, enables Housing Associations to aggregate all data related to resident’s, property or assets in a single source of truth for every department to access from anywhere on any device. See how you connect with customers on and off the field with Salesforce Field Service to drive cost savings and excellent customer satisfaction. Real-time visual collaboration between LiveWest experts and technicians allows visual verification of work quality and provides knowledge base access for automated, visually-guided issue resolutions.Introducing Salesforce for Social Housing The organization has reduced costs and achieved rapid improvements to its first-time fix rate for issues involving smart electricity meters, hot water boilers, condensation, dampness, and even blocked toilets. Service Cloud 360 strengthens 4 existing Service Cloud feature sets Service Cloud Voice, Service Cloud Workforce Engagement, Einstein Bots, and Visual Remote Assistant. Salesforce Visual Remote Assistant (VRA) allows you to provide immediate assistance to your customers and employees over video chat. The decision to integrate TechSee within the Salesforce Service Cloud followed a five-star rating from tenants and employees: 99% of LiveWest agents said that TechSee helps them resolve issues without dispatching technicians, and 89% reported that it saves them time. Today, Salesforce has announced their next generation of Service Cloud, for a remote, digital-first world. With TechSee, LiveWest agents can offer an excellent tenant experience by quickly and accurately assessing maintenance requirements, prioritizing dispatches, and providing remote support. Although Salesforces field service offering is most often associated with large field service teams at utilities and the like, it also has a large number of midmarket customers with as few as 25-50 seats. LiveWest began using TechSee’s AI-powered Visual Assistance solution in its contact center during the pandemic to ensure service continuity along with addressing employee and tenant health and safety concerns. So the digital channels and in particular Visual Remote Assistant, enable that ubiquity of these rare skills.
By visually observing the issue, the service representative is able to immediately understand the customers problem and expedite a solution by walking the customer through the answer to. SalesforceWinter22 Facilitate Virtual Appointments Using Visual Remote Assistant Novem/ Leave a Comment 1MinuteTip SalesforceWinter22 Save time, reduce costs, and promote safety by scheduling virtual appointments between agents or mobile workers and customers with Visual Remote Assistant. The company’s contact center handles over 1,000 calls per day regarding urgent repairs and routine maintenance, which the company resolves with its 400-strong field service workforce. The Salesforce Visual Remote Assistant operates as a simple visual connection between the remote Leviton Technical Service Representative and the customer. A large housing association in the UK, LiveWest owns and manages almost 40,000 homes.
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